FAQs
How Can We Assist?
What is your return policy?
For safety and hygiene reasons these products cannot be restocked or resold, so we do not accept returns.
District Body& Bath is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
District Body & Bath is also not liable for body butters solidifying or melting due to temperatures while shipping. To re-solidify body butter please place in freezer for a short period of time if melted.
If your product arrives with incorrect items it must be reported within 2 business days. Save the original packaging, snap a photo of the issue/product and email it to districtbodyandbath@gmail.com. Incorrect products will be replaced at no cost to you.
District Body & Bath is not responsible for any individual reaction to any particular ingredient. Each product description on our website includes a complete list of ingredients.
People with sensitivities to any listed ingredient should not use the product.
Do you offer gift cards?
Not at this time.
What is your shipping policy?
Orders are not shipped on Holidays.
You will receive a Shipment Confirmation Email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
If we are experiencing a high volume of orders, or inclement weather, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
We do not ship to P.O. Boxes.
We currently do not ship outside the U.S.